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Icon - Process Integrated Document Generation and Output Management

Many years of project experience - mainly in the environment of the process-integrated document creation - led to the development of the DOPE product suite in 1999, initially as an extension or rather as a replacement of the IBM text processing system ASF, which is used by major corporate clients.

The DOPE suite was expanded and became a modern development and production platform for all kinds of output. A huge variety of large-scale enterprises now use DOPE components as integral parts of ambitious projects that deal with application development.

More than half of Icon's 60 employees deal with the product field. Icon is geared to open standards like Java, XML and other suggestions from the W3C consortium. Icon consultants ensure the ideal adaption of solutions to customers' needs, which they create through detailed analysis. They also offer consequent project support, which leads to high customer satisfaction as well as user acceptance.

The icon clientele comprises more than 50 large-scale enterprises from the financial business, public administration and service sector.

DOPE/Dialog: Process-controlled correspondence system

Icon's core product is the standard software DOPE/Dialog, a process-controlled correspondence system with rule-based text modules for automatic and interactive creation of highly personalised business documents (like correspondence, policies and contracts). Automatically and interactively generated correspondence plays an enormously important role in terms of an effective customer services strategy. DOPE/Dialog reduces the costs for design, programming, handling, printing as well as postal and forwarding charges. It reduces the time-to-market cycles and increases the quality of correspondence and the efficiency of processing.

Customer structure:
< 200 users: 10%
200 – 1,000 users: 30%
More than 1,000 users: 60%
Smallest customer now: 50 users
Biggest customer now: 10,000 users
Patch: Germany, Austria, Switzerland, Belgium, Netherlands and Luxemburg
Structure of industry: 70% insurance companies, 20% banks and 10% social insurance companies

Business partners: Compart, Böblingen, msg Systems, Ismaning, CSC Ploenzke, Wiesbaden, CRE-DO, Duesseldorf, Output AG, Nuremberg, S.E.T. Software, Hannover, CS Consulting, Oberursel.

Certifications: Icon is a certified IBM advanced partner. The certification was achieved by the DOPE product and the referential project "ASF replacement" at LVM Versicherungen, Muenster.

Association membership: PDF/A Competence Center and DOXNET e.V.

icon Systemhaus GmbH
Sophienstraße 40
D - 70178 Stuttgart
Tel: +49 711 80 60 98-0
Fax: +49 711 80 60 98-299


Uwe Seltmann, managing director

Katharina Eisenbarth, management assistance