First Financial Bank of Arkansas implements Fiserv ConvergeIT: IVR
First Financial Bank of Arkansas has implemented Fiserv's ConvergeIT : IVR (Interactive Voice Response) solution to help meet its long-term technology strategy.
ConvergeIT: IVR offers an interactive voice response system with choice and control for messaging, call flow and functionality.
Following its implementation of ConvergeIT: IVR, First Financial Bank was able to automate a substantial percentage of its communications.
Additionally, the ConvergeIT: IVR dashboard and ad hoc reporting functionality provide the necessary tools for First Financial Bank to properly track: daily call volume, inactive and dropped calls, how effectively the customers are using the IVR system and other real-time information.
First Financial Bank senior vice president of operations Stewart Wilson said with ConvergeIT: IVR from Fiserv, the bank is more confident in its ability to fully meet its customers' service expectations to deliver the best experience possible. In fact, the implementation itself was completed without downtime or interruption of service.
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